Return, Exchange, & Refund Policy
At Pleascent, we take pride in delivering high-quality home fragrance products that are created with care and attention to detail. Due to the nature of our products items cannot be returned, exchanged or refunded.
Exchanges:
All sales at Pleascent are considered final. We do not accept returns or provide refunds for any products purchased, except in the case of a damaged or defective item.
- Damaged Items: In the event that you receive a product that is defective or damaged upon arrival, please contact us by email at info@pleascent.com to initiate the exchange process within 7 business days from the date of delivery for your order. Please include your order number, a description of the damage, and attached photographs in the email. Please provide customer service 24-48 hours to respond to your email and we will be happy to exchange the damaged item for the same product once the exchange is approved.
- Shipping Costs: Pleascent will cover the shipping costs associated with exchanging defective or damaged products.
- Cancellation: Once an order is shipped it cannot be canceled or modified. Please review your order carefully before completing the purchase. If you need to make any changes to your order or contact information prior to shipping please reach out to us by email at info@pleascent.com and we will assist you.
By making a purchase with Pleascent, you agree to abide by and accept the terms of our policy outlined above. We appreciate your understanding and cooperation as we strive to provide you with exceptional products and services.
If you have any questions or concerns regarding this policy, please don't hesitate to contact our customer support team at info@pleascent.com.
Pleascent
P.O. Box 260066
Encino, CA 91426
Thank you for shopping small and choosing Pleascent.